If you spend time thinking about what kind of content you should create for your customers, check out Why We're Powerless To Resist Grazing On Endless Web Data by Lee Gomes in the March 12th issue of the Wall Street Journal.
He discusses research done by Irving Biederman, a neuroscientist at the University of Southern California, who is interested in what motivates the human need for information. Gomes says that "When you find new information, you get an opioid (brain chemical) hit, and we are junkies for those." Biederman calls us 'infovores.' (Note: This also explains the heavy use of the back button when you land on an exceedingly boring page.)
So what's the take-away from this? I think it's as simple as— Don't be Boring! Which you already know. But somehow when you start to sell your product or service you start writing copy like, "Our product is known for it's maintenance-enhancing, all powerful widget-bending factors like none other." Boring counts no matter what you sell.
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